If the laptop is on a docking station, connect the USB cable to the USB port on the laptop itself and not the USB port of the docking station. If using a laptop use a port on the back of the laptop, or try a USB port on the opposite side of the laptop.If using a desktop be sure to use a port on the back of the computer.The USB port may not be providing a suitable connection to the operating system.The USB symbol is facing the back of the smartphone or tablet.The BlackBerry logo on the micro USB plug is facing the front screen of the smartphone or tablet.Ensure USB cable is connected correctly:.
