I have used the CrashPlan service for two years, and I have a paid subscription for another two years. I don't care, as CrashPlan doesn't meet my needs any more. Unfortunately for CrashPlan (as if) and fortunately for me, I'm looking into going back to something like Retrospect and a cold storage/cloud storage service, even though this will be spendier. Backing up my hard drive and externals is why I use a backup service. I bet CrashPlan doesn't tell THEM what files they can and can't back up.īottom line is my internal drive hasn't been backed up in 9 days. I think they're trying to kill off all the small user base and cater only to the Business level clients.
I've used CrashPlan for years to back up whole drives, and this was never a problem until this latest upgrade. They never inform you about it up front: you're not supposed to back up your whole drive (i.e., root folder), you're only supposed to back up your user folder.
Oh, NOW, I know what the problem is, and it's mine, of course. I've had multiple chats with their tech support reps. I have been stuck on cache maintenance for NINE days. Since the forced change from Home to Small Business plan and the new (unannounced) app interface revamp a few weeks back, the app and the service sucks.
